FREQUENTLY ASKED QUESTIONS
HAVE A QUESTION ABOUT OUR SERVICES? CHECK HERE FIRST!
FREQUENTLY ASKED QUESTIONS
Do you have a doggy daycare service?
All our pet sitting services are offered at your home and while we can provide extended care at your place at an hourly rate, you may find one of our shorter visit options a better fit for your budget.
Do you have a boarding kennels?
No, we do not offer a boarding service of any kind. Our pet sitting services take place in your home and were created as an alternative to kennels and boarding.
Are you able to care for my entire male dog? The kennels won't take him!
Aboslutely - as our pet sitting services mean your dog is in your own home, and not mixing with other dogs, we are happy to look after him!
Can you care for my animals tomorrow? It's an emergency!
If you're already a customer of ours, have an account registered and we've cared for your pets in the past, we will be happy to provide last minute services provided we have availabilty, as long as you've contacted us during business hours (8am-6pm).
Can I book your services for today?
Sorry, we are not able to take same day bookings.
What if I need to cancel my booking?
We operate a very fair cancellation policy which allows you to cancel any booking with no charge, as long as you give us more than 24 hours notice.
How do I pay?
Dog walking and pet sitting services are invoiced and sent by email at the end of each week. You can then pay online into our bank account. We do require payment to be recieved within 7 days of the date on the invoice. Late payments may incur an additional fee.